Return & Refund Policy

Effective Date: May 13, 2026

Thank you for shopping with Dabwell.com, owned and operated by BRH International Inc. We want you to be confident in your purchase and understand how returns, refunds, damaged items, and defective products are handled.

By placing an order on Dabwell.com, you agree to this Return & Refund Policy.

1. Return Window

Dabwell accepts eligible return requests within 30 days of delivery.

To qualify for a return, the item must be:

• Unused
• Unopened
• In its original packaging
• In the same condition it was received
• Returned with all original accessories, parts, manuals, inserts, and packaging

Items that have been used, opened, damaged after delivery, modified, altered, or missing original components are not eligible for return unless the issue is covered under a verified defect or warranty claim.

2. Return Eligibility

Eligible items may be returned if they meet all of the following conditions:

• The return request is submitted within 30 days of delivery
• The item is unused and unopened
• The product is in original sellable condition
• The item was purchased directly from Dabwell.com
• Proof of purchase is provided

Dabwell reserves the right to inspect all returned items before approving a refund.

3. Non-Returnable Items

For safety, hygiene, regulatory, and quality-control reasons, the following items are not eligible for return:

• Opened products
• Used products
• Products with signs of wear, residue, odor, damage, or tampering
• Mouthpieces or items intended for direct mouth contact
• Consumable products
• Final sale or clearance items
• Gift cards
• Promotional or giveaway items
• Products not purchased directly from Dabwell.com
• Products damaged due to misuse, neglect, improper charging, unauthorized modification, water exposure, heat exposure, or accidental damage

If an item is returned in a condition that does not meet our return requirements, Dabwell may deny the refund and the customer may be responsible for any cost to ship the item back.

4. How to Start a Return

To request a return, email us at:

Support@Dabwell.com

Please include:

• Your order number
• Full name
• Email address used for the order
• Product name
• Reason for the return
• Photos of the product and packaging, if requested

Once your request is reviewed, we will provide return instructions if the item is eligible.

Do not send items back without first contacting Dabwell and receiving return instructions. Unauthorized returns may be refused or may not be eligible for a refund.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error by Dabwell.

Original shipping fees are non-refundable unless the issue was caused by an error on our end.

If Dabwell shipped the wrong item or made an order fulfillment mistake, we will cover the reasonable cost of return shipping or provide a prepaid return label at our discretion.

6. Refund Processing

Once we receive and inspect your return, we will notify you whether the refund is approved or denied.

If approved, the refund will be issued to the original payment method.

Refunds are typically processed within 5–10 business days after the returned item has been inspected and approved. Your bank or payment provider may take additional time to post the refund to your account.

7. Partial Refunds

Dabwell reserves the right to issue a partial refund or deny a refund if:

• The item is returned outside the return window
• The item is opened or used
• The item is missing parts, accessories, or packaging
• The item is damaged after delivery
• The item is not in original condition
• The return was shipped without authorization
• The item does not match the product originally purchased

8. Exchanges

Dabwell does not guarantee direct exchanges.

If you need a different item, the fastest option is to request a return for the eligible product and place a new order once your return is approved.

If the exchange is related to a verified fulfillment error or defective item, Dabwell will work with you to resolve the issue.

9. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already been processed, packed, or shipped.

To request cancellation, email:

Support@Dabwell.com

Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process if eligible.

10. Damaged Items

If your order arrives damaged, you must contact Dabwell within 48 hours of delivery.

Email Support@Dabwell.com and include:

• Your order number
• A description of the damage
• Photos of the damaged product
• Photos of the shipping box
• Photos of the internal packaging
• Any visible damage to the outer package

Photos are required to review damage claims.

If the damage was caused by an issue on Dabwell’s end, we will work with you to resolve the issue.

If the damage occurred during shipping, the claim may need to be handled through UPS and/or shipping insurance. In that case, shipping insurance may cover the damage according to the carrier’s claim process and applicable terms.

Damage claims submitted more than 48 hours after delivery may be denied.

11. Defective Products

If you believe your product is defective, contact us at:

Support@Dabwell.com

Please include:

• Your order number
• Product name
• Description of the issue
• Photos or video showing the issue, if applicable
• Any troubleshooting steps already attempted

Dabwell may request photos, videos, or additional information to verify the issue.

If the product is confirmed to be defective and the issue is not caused by misuse, damage, improper charging, unauthorized modification, water exposure, heat exposure, or normal wear and tear, Dabwell may offer a replacement, store credit, repair option, or refund at our discretion.

12. Products Damaged by Misuse

Dabwell is not responsible for damage caused by:

• Dropping the product
• Water or liquid exposure
• Overheating
• Improper charging
• Use with incompatible chargers or accessories
• Unauthorized repairs or modifications
• Disassembly or tampering
• Improper cleaning
• Failure to follow product instructions
• Normal wear and tear
• Accidental damage after delivery

Products damaged due to misuse are not eligible for refund, return, or replacement.

13. Lost or Stolen Return Packages

Customers are responsible for ensuring returned items are shipped safely.

We recommend using a trackable shipping method and keeping your tracking number until the return is fully processed.

Dabwell is not responsible for return packages that are lost, stolen, delayed, damaged in transit, or delivered to the wrong address by the return carrier.

14. Refused or Undeliverable Packages

If a package is refused, undeliverable, returned due to an incorrect address, or returned because the customer was unavailable to sign for delivery, the customer may be responsible for:

• Original shipping costs
• Return shipping costs
• Reshipping fees
• Any carrier fees charged to Dabwell

Refunds for refused or undeliverable packages may be reduced by shipping costs and applicable fees.

If the delivery issue was caused by an error on Dabwell’s end, Dabwell will cover the cost to correct the issue.

15. International Returns

For orders shipped to Europe, customers are responsible for any return shipping costs, customs charges, duties, taxes, brokerage fees, or other fees related to returning the product unless the return is caused by an error on Dabwell’s end.

Dabwell is not responsible for international return delays, customs holds, seizures, import restrictions, or additional fees charged by customs authorities or carriers.

16. Refunds for Shipping Charges

Shipping charges are non-refundable unless the refund is due to an error by Dabwell.

Dabwell does not refund shipping costs for:

• Customer remorse
• Incorrect address provided by the customer
• Failed delivery attempts
• Refused packages
• Lost or stolen packages marked delivered by the carrier
• Carrier delays
• Customs delays
• Regulatory restrictions
• Returned items that were not caused by Dabwell error

17. Abuse of Return Policy

Dabwell reserves the right to refuse returns, refunds, replacements, or future orders if we believe there is abuse of this policy, fraudulent activity, repeated excessive returns, chargeback misuse, or violation of our Terms & Conditions.

18. Contact Us

For return, refund, damage, or defective product questions, contact us at:

BRH International Inc.
4031 N Pecos Rd Suite 100
Las Vegas, NV 89115
Email: Support@Dabwell.com