Return & Refund Policy

Effective Date: June 18, 2025

Company Address: 4031 N Pecos Rd, Suite 100, Las Vegas, NV, 89115

Thank you for shopping with Dabwell. We stand behind the quality of our products and want you to feel confident in your purchase. Please read our Return & Refund Policy carefully to understand your rights and our responsibilities.

Eligibility for Returns

We accept returns under the following conditions:

• You must request a return within 30 days of delivery.

• The item must be unused, in its original packaging, and in resalable condition.

• Proof of purchase (order number or receipt) is required.

Note: For hygienic reasons, used heating devices, bowls, or other components that have come into contact with concentrates cannot be returned unless they are defective.

Domestic Returns (U.S. Orders)

• Email support@dabwell.com with your order number and reason for return.

• Once approved, you’ll receive a prepaid return shipping label.

• Upon receipt and inspection, refunds will be processed to your original payment method within 5–10 business days.

International Returns

• International customers are responsible for return shipping costs, including duties, taxes, or customs fees.

• Email support@dabwell.com with your order number and reason for return.

• After approval, ship the item back using a trackable method. We are not responsible for lost or delayed international returns.

Refunds

Refunds are issued under the following conditions:

• Approved returned items: Full refund minus any original shipping costs.

• Canceled orders before shipment: Full refund.

• Defective products: Full refund or free replacement (your choice).

• Gift returns: Refund issued to original purchaser’s payment method.

Once we receive and inspect the return, you will receive a confirmation email regarding the status of your refund.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or malfunctions within 1 year of purchase, contact us immediately. We’ll provide a prepaid return label and either replace the item or issue a full refund, based on your preference.

Email: support@dabwell.com

Include: Order number, description of issue, and clear photos or videos.

Non-Returnable Items

• Used or damaged items (unless defective)

• Gift cards

• Final sale or clearance items

• Custom or personalized merchandise

• Devices showing signs of misuse or modification

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank account again.

2. Contact your credit card company—it may take time before your refund is officially posted.

3. Contact your bank. Processing times vary by institution.

4. If you’ve done all of this and still haven’t received your refund, please contact us at support@dabwell.com.

Policy Changes

We reserve the right to modify this policy at any time, so please review it periodically. Changes will be posted to this page and take effect immediately.